Health and Care Videos is a trading name of Health and Care Innovations LLP (herein referred to as “the HCI” “we” “us” “our”) associated apps and elearning platforms. Some of our other sites and services have their own policies, and there is more about how to find these below.
These are the main reasons why we collect and use data about our users:
- To provide the services you requested or registered for
- To carry out marketing analysis and send you communications when we have your permission, or when permitted by law.
We think carefully about our use of personal data, and below you can find the details of what we do to protect your privacy. This policy covers, among other topics :
- Information about your rights and our obligations
- Clarity about our dealings with you and transparency about how we collect and use your personal data
- Commitments on how we protect your personal data
- Commitments on how we will facilitate your rights and respond to your questions.
We will continue to examine how we can provide more clarity to our users about our use of data.
Personal data is any information about you by which you can be identified. This can include information such as:
- your name, email address, postal address, phone number, mobile number, organisation and job title
- information about your device (such as the IP address, which is a numerical code to identify your device that can provide information about the country, region or city where you are based); and
- information relating to your personal circumstances and how you use our sites, apps and services.
Who we are and how to contact us
We, Health and Care Innovations Llp are the data controller for our sites, apps and elearning platforms . This means that we are responsible for deciding how and why we hold and use your personal data.
We can be contacted in the following ways:-
By Post: Health and Care Innovations LLP, Torbay and South Devon NHS Foundation Trust, Horizon Centre, Lowes Bridge, Torquay, TQ2 7AA
By Email: [email protected]
What personal data we collect and how we use it
We collect personal data when you:
- purchase any of our products/services;
- register on our elearning platforms;
- download an app;
- attend our events;
- enter our competitions and surveys;
- sign up for marketing communications;
- use mobile devices to access our content;
- access our sites, through cookies and other similar technology; and
- when you contact us via email, social media, our apps or similar technologies or when you mention us on social media.
- sign up for our services and when you browse our sites or use our sites, apps and elearning platforms. This information is used to provide our services and analyse how visitors use our sites, apps or elearning platforms.
- your IP address – a numerical code to identify your device and which can provide information about the country, region or city where you are based;
- your browsing history of the content you have visited on our sites, including information on how you were referred to our sites via another website; and
- details of your devices, for example, the unique device ID, unique advertising ID and browsers used to access our content.
We will not collect special categories of data – such as information about your race, political opinions, religion, health or sexual orientation.
Why we use your personal data
We use personal data collected through our sites, apps or elearning platforms for a number of purposes, including the following:
- To provide the services you sign up for. We also use the personal data for related internal administrative purposes – such as our accounting and records – and to make you aware of any changes to our services.
- To send marketing communications when we have your permission, or when permitted by law.
- To improve our marketing communications, we use a similar technology to cookies to confirm whether you have opened a marketing email or clicked on a link in the email.
- For statistical purposes such as analysing the performance of our sites, apps or elearning platforms and to understand how visitors use them.
- To respond to your queries and to resolve complaints.
- To comply with applicable laws and regulations.
Legal grounds for using your personal data
We will only use your personal data where we have a legal ground to do so. We determine the legal grounds based on the purposes for which we have collected and used your personal data. In every case, the legal ground will be at least one of the following:
- Consent: For example, where you have provided your consent to receive marketing emails from us. You can withdraw your consent at any time. In the case of marketing emails you can withdraw your consent by clicking on the “unsubscribe” link at the bottom of the email. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message.
- Our legitimate interests: Where it is necessary for us to understand our potential clients, promote our services and operate our sites and apps efficiently. For example, we will rely on our legitimate interest when we analyse what content has been viewed on our sites and apps, so that we can understand how they are used. It is also in our legitimate interest to carry out marketing analysis to determine what products and services may be relevant to the interests of our potential clients.
- Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have purchased a service from us and we need to use your contact details and payment information in order to process your order. Or where you have registered on one of our learning platforms, to inform you and your manager of your progress.
- Compliance with law: In some cases, we may have a legal obligation to use or keep your personal data.
Security of your personal data
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction. You are responsible for choosing a secure password when we ask you to set up a password to access parts of our sites, apps or elearning platforms. You should keep this password confidential and you should choose a password that you do not use on any other site. You should not share your password with anyone else, including anyone who works for us. Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data once with us, we cannot guarantee the security of any personal data sent to our site while still in transit and so you provide it at your own risk.
Who we share your personal data with
We do not share your personal data with other people or organisations that are not directly linked to us except under the following circumstances:
- We may share your data with other organisations that provide services on our behalf such as dealing with online payments and other forms of payment processing, ie credit card transactions and preventing fraud.
- We may reveal your personal data to any law enforcement agency, court, regulator, government authority or other organisation if we are required to do so to meet a legal or regulatory obligation, or otherwise to protect our rights or the rights of anyone else.
Any organisations which access your data in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your data and keep to all data privacy laws that apply. We may also independently audit these service providers to make sure that they meet our standards.
We will not share your personal data with anyone else for their own marketing purposes unless we have your permission to do this.
Some of our webpages use social plug-ins from other organisations (such as the “Facebook Recommend” function, Twitter’s retweet function, Google+ function). These other organisations may receive and use personal data about your visit to our sites or apps. If you browse our site or view content on our apps, information they collect may be connected to your account on their site. For more information on how these organisations use personal data, please read their privacy policies.
How long we keep your personal data
How we may contact you
From time to time we may send you service emails, for example, telling you about new additions to the library or services that may be of interest to you
Marketing communications and editorial newsletters
If we have your permission, we may send you offers or news by email that we think may interest you.
You can decide not to receive these emails at any time and will be able to “unsubscribe” directly by clicking a link in the email.
Responding to your queries or complaints
If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint.
Cookies and similar technology
When you visit our sites or when you use our sites, apps and elearning platforms, we may collect personal data from you automatically using cookies or similar technology.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages of our sites, apps and elearning platforms are being used. This helps us analyse data about web page traffic and improve our sites, apps and elearning platforms in order to tailor them to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better site, app or elearning platform, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Advertising that we place on other sites
We also use personalised online advertising to promote our own products and services. This means that you may see advertising for our products and services on other, third party websites, including social media platforms.
Your rights with regard to the personal data that we hold about you
You have the following rights in relation to your personal data:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- If you do not want us to use your personal data for marketing analysis, you can change your settings in the “Emails and marketing” tab of your Guardian account.
If you want to make any of these requests please either write to the Data Protection Officer at Health and Care Innovations LLP, Torbay and South Devon NHS Foundation Trust, Horizon Centre, Lowes Bridge, Torquay, TQ2 7AA or email [email protected]
We may need to request specific information from you to help us confirm your identity.
Complaints will be dealt with by the Data Protection Officer, and will be responded to within 30 days.
If you are not satisfied with the way your concern has been handled, you can refer your complaint to the Information Commissioner’s Office.
If you have a question about anything else, please see our Contact us page